What's New

Service Delays

3 JULY 2020

Due to the weather and ferry delays this week, there are still delays around the network, with some interisland services up to 24 hours behind schedule.

The team are working to recover these delays, by deploying additional trucks this weekend. Therefore, ensuring that PBT will return to our normal delivery scheduled by Monday 6 July 2020.

If you are unable to track your deliveries please contact customer services or your account manager.

Thank you for your continued patience and understanding.

Extreme weather conditions/Road closures

2 JULY 2020

Please be advised, due to extreme weather conditions, throughout the North and South Island, we are experiencing freight delays.

Treacherous winds and snow falling in the North Island has resulted in the closure of State Highway 1 and the Desert Road. There has also been a significant snow fall in Napier-Taupo Road, North of Wellington and Lewis Pass in the South Island too.

Should you wish to query your consignments, please contact PBT Customer Services Team or your Account Manager.

A further update will be provided this afternoon.

Thank you for your patience and understanding .

Cook Strait Ferry Delays

COOK STRAIT FERRY DELAYS

1 JULY 2020

Service Alert

Please be advised, due to high swells (5m+) on the Cook Strait, all sailings after 1pm today have been cancelled. Sailings are not due to resume until post 8am tomorrow, Thursday 2 July. All freight travelling in either direction will be delayed over the next 48 hours.

Should you wish to query your consignments, please contact PBT Customer Services Team or your Account Manager.

A further update will be provided tomorrow morning.

Thank you for your understanding and patience.

PBT Team

RUC Update - 1 July

On 28 June 2018, the Government announced increases in petrol excise duty and road user charges on 30 September 2018, 1 July 2019 and 1 July 2020.

As a result, PBT has assessed the impact of this RUC increase on costs and calculated that a change of 0.6% to the RUC Surcharge is required to cover the impact. As a result, PBT’s RUC Surcharge will increase from 4.49% to 5.09% effective from 1 July 2020.

We understand during these times that any price increases are challenging however, our increase has been calculated to only cover the increased RUC costs that we will be facing.

RUC is paid if a vehicle uses diesel, or if it is over 3.5 tonnes. You can read all the details on the Ministry of Transports website Visit MOT site here.

If you have any questions, please contact your Account Manager.

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Have you received a Card Left?

You can now book a re-direct, redelivery or a collection online. Click on the Card Left icon on the E-services panel and follow the steps.

COVID-19 Update - Tuesday 12 May

The safety and wellbeing of our staff, customers, and suppliers is our top priority. With the Government recently announcing the plan to transition from Level 3 to Level 2 at 11:59pm Wednesday 13 May 2020, we want take this opportunity to remind our customers of the processes and procedures we have implemented to give you confidence that we are operating and utilising a best practice safety approach to protect our staff and customers. The processes detailed below were implemented for Level 4 and under Level 3, and we have slightly adjusted to accommodate Level 2 restrictions.

Effective from Thursday 14 May 2020, the following procedures apply to all PBT services:

Delivery of Signature Required freight:

PBT drivers will remain two metres away from other people at all times. We will not take signatures. If you are there, we will ask you for your full name as received and proof of delivery. If you are not there at the time, we will leave you a Card Left, and return your freight to our depot.

Delivery of Non-Signature Required freight:

PBT drivers will remain two metres away from other people at all times. We will not take signatures. If you are there, we will ask you for your full name as received and proof of delivery. If you are not there at the time, we will leave your freight in a safe place for when you return.

PBT Counter activity at branch level:

PBT Branches will remain closed for freight collections and drop off as we review processes to allow us to reopen this service. Arrangements need to be made with your local branch to collect or drop off freight that otherwise would have happened at a branch.

PBT Weekend Operations:

PBT Weekend operations will remain closed; while we review over the next week. We will update you once we can reopen this service.

Temporary Freight delays:

We have experienced a spike in volumes moving through our national Express Freight Network. While we are reviewing and adjusting operational capacity on a daily basis, the above operating procedures and spike in volumes are unfortunately creating delays in our service performance, and we appreciate your understanding and patience during this period.

As a guideline, we are working hard to limit these service delays to:

- Within Island Deliveries: + 2-3 Days

- Between Island Deliveries: + 3-4 Days

- Rural Deliveries: + 4-7 days

If you are sending an item, or waiting for a delivery, please keep this guidance in mind, and note that we are prioritising the delivery of shipment of medical and food products.

During this period our Customer Service teams are working hard to answer all the queries that are coming into PBT by phone, email and online. We ask that you have patience with our people as they do their best to respond to your query. Due to the current situation, you may experience a delay in our response to you. Please keep in mind the above guidance on our current service delays prior to contacting us about a delayed delivery.

In addition to these procedures, all PBT staff (including employees, Owner Drivers and Contractors) have been notified of the following:

- Strictly following the measures outlined by the Ministry of Health are the best way for everyone to protect themselves and each other.

- We have advised staff if they have recently been overseas, or knowingly been in contact with anyone who has recently returned from overseas, to contact their manager 24 hours before they plan to return to work to discuss their situation and agree their return to work approach.

- If any staff are feeling unwell, particularly flu like symptoms, it is important to stay home, and seek and follow medical advice if/when needed. In line with our standard HR policies, we require Medical Certificates to confirm people are fit to return to the workplace.

- We are supporting all staff to comply with the recommended social distancing and increase of hygiene procedures including the regular use of hand sanitisers and gloves.

In addition to the procedures above, that have been in place since 17th March, please also note PBT’s procedure for Contact Tracing.

Contact Tracing:

As part of COVID-19 Contact Tracing requirements, if it was necessary to confirm the presence of a PBT driver at a specific location, our GPS Fleet Management system can be used to confirm such location and time details.

PBT uses an industry standard GPS Fleet Management system to maximise fleet efficiency as well as ensuring the safety of our staff and contractors. We have successfully completed a Contact Tracing scenario-based test to confirm the historical data and reporting functions can provide the necessary location and time details to support COVID-19 Contact Tracing efforts.

If you believe there is a need to access, this information please contact your PBT Account Manager or Branch Manager in the first instance. However, please note: (i) access to this information within PBT is restricted, so these initial contact points will need to escalate any request; and (ii) PBT will only release personal driver details to appropriate MoH / Healthline personnel.

We understand that this is an unprecedented and evolving situation. As a business we are closely monitoring the situation and will do our best to ensure our network and services are as robust as possible, whilst being prepared to adapt to different scenarios.

We would like to thank you for supporting us to keep people safe. Please feel free to contact us, if you have any questions.

For COVID-19 health advice and information contact Healthline on 0800 358 5453

COVID-19 Update - Wednesday 6 May

COVID-19 Update - Service Delays Wednesday 6 May

Since the move to Level 3 on Tuesday 28 April, we have continued to prioritise the safety of our staff, contractors and customers by continuing to apply the same safe operating procedures implemented during Level 4. At the same time we have experienced a spike in volumes moving through our national Express Freight Network. While we are reviewing and adjusting operational capacity on a daily basis, these two factors are unfortunately creating delays in our service performance, and we appreciate your understanding and patience during this period.

As a guideline, we are working hard to limit these service delays to:

- Within Island Deliveries: + 2-3 Days

- Between Island Deliveries: + 3-4 Days

- Rural Deliveries: + 4-7 days

If you are sending an item, or waiting for a delivery, please keep this guidance in mind, and note that we are prioritising the delivery of shipment of medical and food products.

During this period our Customer Service teams are working hard to answer all the queries that are coming into PBT by phone, email and online. We ask that you have patience with our people as they do their best to respond to your query. Due to the current situation, you may experience a delay in our response to you. Please keep in mind the above guidance on our current service delays prior to contacting us about a delayed delivery.

As a team, we are focusing on making sure we can safely and efficiently pick up and deliver your freight. Our new COVID-19 no-contact pickup and delivery procedures are designed to keep our staff and customers safe, and we are grateful that this process is being fully supported by our customers.

Please remember there are several ways to Book a Job with PBT:

- If you use our new Web Portal, PBTOne, please continue to book your jobs as normal.

- Online, via www.pbt.com where you can book jobs and track shipments. If you have misplaced your PBT Online details, please email customerservices@pbt.co.nz.

- Phone 0800 722 655 with your PIN number.

We appreciate any frustration you may have about any service delays you may be experiencing and thank you for your patience and continued support during this time.

Keep Safe.

COVID-19 Update - Monday 4 May

Unprecedented Freight Volumes

Since we transitioned into Level 3 on Tuesday 28 April, we have experienced unprecedented freight volumes through our network. While our teams continue to work hard to safely pick up and deliver your freight, please expect some delays.

Rural deliveries - please expect 3-4 day delays

Remember we have multiple ways you can book a pick up

- Phone 0800 722 655 with your pin number for a booking under 30 seconds

- Online via www.pbt.com you can book both your Courier and Transport collections and Track Items. If you have misplaced your website details, please email customerservices@pbt.co.nz and we will arrange for you.

- If you are a PBTOne customer, please book as normal

Our call centre is still there to help but we are experiencing higher volumes, so you may find the above options easier.

Reminder - all pick ups and deliveries will be done via our non-contact procedures.

Once again, we appreciate your patience and support during this time.

COVID-19 Update - Tuesday 28 April

Operating in Level 3

As we have now transitioned into Level 3, many of our customers will now be back up and running. This is great news, and as you will be eager to get your items sent, we would like to remind you of a few ways you can book pick ups.

- Phone 0800 722 655 with your pin number for a booking under 30 seconds

- Online via www.pbt.com you can book both your Courier and Transport collections and Track Items. If you have misplaced your website details, please email customerservices@pbt.co.nz and we will arrange for you.

- If you are a PBTOne customer, please book as normal

Our call centre is still there to help but we are experiencing higher volumes, so you may find the above options easier.

Note - any items that were sitting with us while non-essential businesses were unable to trade. These items are now all being sorted and sent, please be aware we are experiencing higher than usual volumes so please allow an extra 24-48 hours for delivery.

Reminder - all pick ups and deliveries will be done via our non-contact procedures.

Once again, we appreciate your patience and support during this time.

COVID-19 Update - Tuesday 21 April

Covid-19 Update Transition from Level 4 to 3

The safety and wellbeing of our staff, customers, and suppliers is our top priority. With the Government announcing the plan to transition from Level 4 to Level 3 at 11:59pm Monday 27th April we take this opportunity to remind our customers of the processes and procedures we have implemented to give you confidence that we are operating and utilising a best practice safety approach to protect our customers and our staff. The processes detailed below were implemented for Level 4 and will not change under Level 3 restrictions.

Effective from Tuesday 17 March 2020, the following procedures apply to all PBT services:

Delivery of Signature Required freight:

PBT drivers will remain two metres away from other people at all times. We will not take signatures. If you are there, we will ask you for your full name as received and proof of delivery. If you are not there at the time, we will leave you a Card Left, and return your freight to our depot.

Delivery of Non-Signature Required freight:

PBT drivers will remain two metres away from other people at all times. We will not take signatures. If you are there, we will ask you for your full name as received and proof of delivery. If you are not there at the time, we will leave your freight in a safe place for when you return.

PBT Counter activity at branch level:

PBT Branches are closed for freight collections and drop off. Arrangements need to be made with your local branch to collect or drop off freight that otherwise would have happened at a branch.

In addition to these procedures, all PBT staff (including employees, Owner Drivers and Contractors) have been notified of the following:

- Strictly following the measures outlined by the Ministry of Health are the best way for everyone to protect themselves and each other. - We have advised staff if they have recently been overseas, or knowingly been in contact with anyone who has recently returned from overseas, to contact their manager 24 hours before they plan to return to work to discuss their situation and agree their return to work approach. - If any staff are feeling unwell, particularly flu like symptoms, it is important to stay home, and seek and follow medical advice if/when needed. In line with our standard HR policies, we require Medical Certificates to confirm people are fit to return to the workplace. - We are supporting all staff to comply with the recommended social distancing and increase of hygiene procedures including the regular use of hand sanitisers and gloves.

In addition to the procedures above, that have been in place since 17th March, please also note PBT’s procedure for Contact Tracing.

Contact Tracing:

As part of COVID-19 Contact Tracing requirements, if it was necessary to confirm the presence of a PBT driver at a specific location, our GPS Fleet Management system can be used to confirm such location and time details. PBT uses an industry standard GPS Fleet Management system to maximise fleet efficiency as well as ensuring the safety of our staff and contractors. We have successfully completed a Contact Tracing scenario-based test to confirm the historical data and reporting functions can provide the necessary location and time details to support COVID-19 Contact Tracing efforts.

If you believe there is a need to access, this information please contact your PBT Account Manager or Branch Manager in the first instance. However, please note: (i) access to this information within PBT is restricted, so these initial contact points will need to escalate any request; and (ii) PBT will only release personal driver details to appropriate MoH / Healthline personnel.

We understand that this is an unprecedented and evolving situation. As a business we are closely monitoring the situation and will do our best to ensure our network and services are as robust as possible, whilst being prepared to adapt to different scenarios.

We would like to thank you for supporting us to keep people safe. Please feel free to contact us, if you have any questions.

For COVID-19 health advice and information contact Healthline on 0800 358 5453

COVID-19 Update - Post Easter Weekend

COVID-19 Update - Post Easter Weekend

We hope you all enjoyed a slightly different Easter weekend in your bubbles.

We are back on board to deliver all your essential food and non-food items.

Thank you again for your continued support during this time.

COVID-19 Update - Easter Weekend

COVID-19 Update - Easter Weekend

All PBT branches will be taking a much deserved break over Easter weekend. We will all be back on board Tuesday 14 April, ready to continue moving your essential items

Thank you for your continued support during this time.

We wish you all a Happy Easter, stay safe.

COVID-19 Update - Monday 6 April

COVID-19 Update Level 4 - Change in Auckland call centre times

Due to the current COVID-19 Level 4 situation, we will be changing our Auckland Call Centre times to: 7.30 am - 5.00 pm

Thank you for your continued support during this time.

Effective Tuesday 7 April 2020

COVID-19 Update - Tuesday 31 March

COVID-19 Update Level 4 - Essential food/non-food Services

PBT is an Essential Service provider under COVID-19 Level 4 restrictions. We are working hard to ensure we are compliant with all requirements of these restrictions by providing services to other Essential Service providers, including medical and supermarket distribution channels.

Last night the Ministry of Business Innovation and Employment (MBIE) made the decision to allow businesses to sell essential non-food consumer products, provided they do so in a way that protects the public and minimises the risk of COVID-19 spreading.

This has been further clarified with the update on the covid19.govt.nz website, which was issued today, Tuesday 31 March.Click here to see the update.

Based on this update, we are now also offering services to businesses who sell essential non-food consumer products within the requirements of this update. Please note the following important points relating to such services:

1.It is the responsibility of the shipper to ensure all Government requirements, including allCOVID-19 Level 4 requirements, are understood and complied with.

2.PBT is prioritizing medical and supermarket deliveries within our network, and therefore our normal service standards may not be achieved in all cases for essential non-food consumer products.

3.As previously communicated, we are operating a no-contact pickup and delivery procedure, including not collecting signatures on delivery. The manual capture of the receiver’s full name in place of a signature will become the agreed Proof of Delivery until further notice.

4.If your existing PBT Courier or PBT Transport rates are based on a distribution pattern where you usually send a limited amount of shipments to residential addresses we may need to review those rates while your distribution pattern is materially different than usual.

Please contact your usual PBT Account Manager or regular contact about our COVID-19 essential non-food services.

COVID-19 update - Thursday 26 March

Covid-19 Update Level 4 – Saturday deliveries

Due to restrictions and our ongoing need to comply with all requirements of the Level 4 lock-down, until further notice PBT will be unable to make Saturday deliveries.

We will, as always do all we can to ensure disruptions are minimised as far as possible through this challenging time and will work with all customers to make other suitable delivery arrangements where possible.

We trust you will understand our need to implement this and apologise for any inconvenience this may cause.

Once again, we thank you for your understanding and patience over this difficult period and for supporting us to keep our community safe. Please feel free to contact us, if you have any questions.

Ministry of Health phone number - For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453. For information any other information visit covid19.govt.nz

COVID-19 update - Wednesday 25 March

Covid-19 Update Level 4

We are now only a few short hours away from the Level 4 restrictions taking effect.

As an essential service provider, PBT has been working hard to ensure we are compliant with all requirements of the restrictions, to ensure our services operate as seamlessly as possible during this time.

We will continue to collect and deliver freight for businesses deemed to be essential services.

We would urge all customers to check if your business is deemed by the Government to be essential by visiting www.covid19.govt.nz

It is also important that customers check that the receiver of your freight is open and able to accept deliveries to avoid your consignment being set aside for the duration of the lockdown.

Please note that at this time while we are currently maintaining service standards, transit times may slip and we would ask for your understanding.

Once again, we thank you for your understanding and patience over this difficult period and for supporting us to keep our community safe. Please feel free to contact us, if you have any questions.

Ministry of Health phone number - For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453. For information any other information visit covid19.govt.nz

COVID-19 update from PBT - Tuesday 24 March

Yesterday the Government announced New Zealand would move to a Level 3 alert then to Level 4 from 11.59pm on Wednesday 25 March.

PBT is considered an essential service through both of these alert levels and will continue to provide delivery services to those businesses that are deemed by the Government to be “essential” for the duration of the Level 4 Alert. PBT will follow Government guidelines around which industries are considered essential.

At this stage, we are still offering our full range of services including courier deliveries to residential addresses using our no-contact procedures.

In order to protect our staff and customers only contracted PBT customers are allowed onto PBT Branch sites to pick up and deliver freight. No cash sales or cash sale pickups will be available at any PBT Branch.

Our call centres and customer services operations are experiencing unprecedented call volumes and we would ask for your patience and understanding during this difficult period.

We are doing our very best to ensure continuity of service through this challenging time and will continue to provide updates as new information comes to hand.

We thank you for your continued support and for supporting us to keep our community safe. Please feel free to contact us, if you have any questions.

Ministry of Health phone number - For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453.

COVID-19 update from PBT - Tuesday 17 March

The safety and wellbeing of our customers, suppliers and staff is our top priority. Given the recent developments regarding COVID-19 please note that PBT has implemented the following procedures, which are designed to give you confidence to continue to use our services in this new environment.

Effective from Tuesday 17 March 20, the following procedures apply to all PBT services:

Delivery of Signature required freight:

PBT drivers will remain two metres away from other people at all times. We will not take signatures; if you are there, we will ask you for your full name as received and proof of delivery. If not there at the time, we will leave you a card left, and return your freight to our depot.

Delivery of Non-Signature required freight:

PBT drivers will remain two metres away from other people at all times. We will not take signatures; if you are there, we will ask you for your full name as received and proof of delivery. If not there at the time, we will leave your freight in a safe place for when you return.

PBT Counter activity at branch level:

Our frontline counter staff come into contact with customers every day. All personnel will immediately adopt the MOH recommended two metre separation rule when engaging with customers. Any documents to be signed will be left in a suitable position to be completed. EFTPOS machines will be regularly sanitised.

In addition to these procedures, all PBT staff (including employees, Owner Drivers and Contractors) have been notified of the following:

- Strictly following the measures outlined by the Ministry of Health are the best way for everyone to protect themselves and each other.

- We have advised staff if they have recently been overseas, or knowingly been in contact with anyone who has recently returned from overseas, to contact their manager 24 hours before they plan to return to work to discuss their situation and agree their return to work approach.

- If any staff are feeling unwell, particularly flu like symptoms, it is important to stay home, and seek and follow medical advice if/when needed. In line with our standard HR policies, we require Medical Certificates to confirm people are fit to return to the workplace.

- We are supporting all staff to comply with the recommended social distancing and increase of hygiene procedures.

We understand that this is an unprecedented and evolving situation. As a business we are closely monitoring the situation and will do our best to ensure our network and services are as robust as possible, whilst being prepared to adapt to different scenarios. We trust this information gives you the confidence to continue to use our services during this period.

We would like to thank you for supporting us to keep people safe. Please feel free to contact us, if you have any questions.

Ministry of Health phone number - For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453

Phone lines down

Happy New Year

PBT would like to wish everyone a Happy New Year and we look forward to working with you in 2020.

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PBT website down for planned maintenance. Saturday 18th April between 12:30pm to 12 midnight

The PBT E-services will be unavailable this Saturday April the 18th from 12:30 noon to 12 midnight. This is for planned maintenance.

We apologise for any inconvenience this may cause.

If you need to book freight pickups or order tickets during this time please contact PBT 0800 367728

PBT Holiday Trading Hours

All PBT branches will be closed on the following days:

Christmas day – Wednesday 25 December

Boxing day – Thursday 26 December

New Years day – Wednesday 1 January

New Years day holiday – Thursday 2 January

Branches will be operating normal hours on all other trading days, check out our locations{hyperlink to locations page} page to see your local branch hours.

PBT Blenheim

PBT is excited to announce the appointment of MD Freighting as our Blenheim and Marlborough regional agent, with effect from 24th November 2019.This change will help PBT to strengthen its pickup & delivery network and services throughout the Marlborough region.

As a locally owned and operated business, MD Freighting has significant knowledge of the unique express freight and courier requirements of customers in this important region. PBT has a long standing relationship with MD Freighting, who were originally founded over 25 years ago and acquired by current owner-operator Patrick North in 2010.

For PBT customers it will be very much business as usual with all pickups, deliveries and Linehaul services remaining unchanged. Likewise, there will be no change to any invoicing or primary contact details.

Working together with the PBT Nelson branch, we are confident PBT has the right network scale and unique range of national express freight services to meet your requirements across the top of the South Island.

PBT Auckland Power outage

Power is back on and all systems are back to running as normal. Business as usual from here. Thanks for your patience.

PBT Auckland's power will be out from 11 am to 1 pm today, as we switch from the generator back to mains

We will be back online as soon as possible, and will update you once completed. The Auckland phone lines will be diverted to our other branches to help with any queries.

PBT Auckland power restored

The power was restored this morning at 06.30am. However, PBT were able to source and use a generator for some periods during the night.

Freight will be delivered today, however, please expect delays in the lower North Island and South Island deliveries. The team are working to recover the time lost.

If you are unable to track your deliveries please contact customer services or your account manager.

Thank you for your continued patience.

Update from Met Service for Snow

Lewis Pass (SH7) – up to 12cm Arthurs’s Pass (SH73) – up to 50cm Porters Pass (SH73) – up to 40cm Haast Pass (SH6) – up to 2cm Lindis Pass (SH8) – up to 12cm Further snow showers are expected after this time. Pls be safe out there

Road closures

SH7 - Hanmer turnoff to Springs Junction
(Lewis Pass)
ROAD OPEN
Due to snow and ice, caution is advised

SH7 - Springs Junction to Reefton
ROAD OPEN

SH73 - Arthurs Pass to Otira
ROAD OPEN
Chains essential - Closed to towing vehicles

Latest Information on Picton Wharf Ferry delays

PBT Wellington power outage

PBT Wellington is experiencing a power outage and is currently offline. This may cause service disruptions.

We will keep you updated with information as it develops.

Colour your day

One week on from the tragic events that took place in Christchurch on Friday 15 March, PBT will be participating in the Christchurch Foundations fundraising initiative called ‘Colour your day’.

The ‘Colour your day’ movement will take place Friday 22 March and is designed to lift New Zealand’s spirits following these tragic events, with all funds raised being donated to the ‘Our People, Our City’ fund which will be used by the Christchurch Foundation to support the families and Muslim communities that have been affected by the tragic event.

Please don’t be concerned, if one of our team members is dressed in bright colourful clothing this Friday as we are encouraging all of our team to unite and participate in this event.

This is a great opportunity for New Zealand to connect, share and support one another during what has been a difficult time.

PBT Christchurch services

Christchurch is back to standard service times

Thanks to our teams and especially our Christchurch branch for their hard work, attitudes and support.

Kia Kaha.

Kaikoura Coast road and rail

Kaikoura Coast road open Thursday 29th November

There may still be delays as they continue road works and remove scaffolding that holds up rock fall netting

Wednesday 28th November - There has been a large slip north of Ohau point and SH1 Coast road has been closed south bound at Blenheim and north bound at Waipara.

Please be careful on the roads in this unpredictable weather, and bear with us while we work with these conditions.

We will keep you updated as it progresses.

Earthquake surcharge update

Firstly, we would like to thank you for your continued support, while we have worked with the conditions on SH1 via Kaikoura coast.

We are pleased to advise you that by continuously monitoring the conditions, we have been able to review our Earthquake Surcharge once again.

As a result, PBT’s Earthquake Surcharge will be completely removed effective Thursday 1 November.

We would also like to thank, all of our contractors and team who have maintained excellent service to the South Island throughout this period.

If you have any questions regarding this letter, please do not hesitate to contact your Account Manager.

***Update SH1 Plimmerton Road Closed Due to serious Truck crash

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2018 New Zealand ShakeOut

As a socially responsible, and safety conscious business, PBT will be participating in the 2018 New Zealand ShakeOut at 9.30am on Thursday 18 October 2018.

PBT will be incorporating site evacuations with the National ShakeOut this year,  which unfortunately is likely to result in our call centers throughout New Zealand being unavailable for up to 20minutes on Thursday 18 October 2018 from 9.25am to 9.45am.

PBT would like to apologise in advance for any inconvenience and disruption this may cause our valued customers, the team will be working hard to ensure any disruption is kept to an absolute minimum.

For more information on the 2018 New Zealand ShakeOut, check out www.shakeout.govt.nz.

 

Earthquake surcharge update

We are pleased to advise you that by continuously monitoring SH1 via Kaikoura we have been able to review our Earthquake Surcharge once again. There is still ongoing weather related incidents and road works, causing some delays and closures. Pre-earthquake trip-times still remain unachievable, and the alternative route via Lewis Pass continues to be frequently used.

As a result, PBT’s Earthquake Surcharge will be reduced from the original $40.00 per tonne/$20 per m3 to $20.00 per tonne/$10 per m3 (minimum charge of $4.00), effective from Monday 10th September.

We will continue to monitor trip-times and route options and will update you as further operating improvements become consistently achievable.

If you have any questions regarding this letter, please do not hesitate to contact your Account Manager.

Auckland Regional Fuel Tax

As you may be aware, the legislative framework required to allow for a regional fuel tax in the Auckland region was finalised later yesterday. As a result, an Auckland Regional Fuel Tax (ARFT) of 10 cents per litre (excl. GST) will be introduced from this Sunday, 1st July 2018.

Over the coming weeks we will work to understand how the ARFT impacts our cost base and determine the most appropriate way to pass this tax onto our customers. Once we have done that, we will communicate directly with you, ensuring we provide you at least 2 weeks’ notice before passing this tax onto you.

Prior to then if you have any questions, please contact your account manager.

Waterman Capital invests alongside Peter Baker in PBT's future

Peter Baker will remain closely involved with the business as a significant shareholder. Peter will also remain on the PBT Board as a non-executive director, alongside existing director Chris Western as independent chairman. Peter and Chris’ continued involvement in the business is an important aspect of the change in shareholding. Dave Lovegrove has been appointed as the new CEO of PBT. Dave was previously CEO of Waterman investee company, Express Logistics, and more recently has worked as a Regional Director for the Australia - New Zealand and South East Asia global forwarding operations of Toll Group. Everyone within the PBT family remains committed to continuing to provide you with the highest level of service. We look forward to continuing to offer the market fast, convenient and trouble free national freight, courier and bulk movements. The investment by Waterman will support our ongoing investment in people, technology and customer service in order to meet the growing breadth and complexity of future supply chain demands. If you have any questions relating to these changes, please talk to your local PBT Account Manager or Branch Manager.

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