What's New

COVID-19 Update - Tuesday 31 March

COVID-19 Update Level 4 - Essential food/non-food Services

PBT is an Essential Service provider under COVID-19 Level 4 restrictions. We are working hard to ensure we are compliant with all requirements of these restrictions by providing services to other Essential Service providers, including medical and supermarket distribution channels.

Last night the Ministry of Business Innovation and Employment (MBIE) made the decision to allow businesses to sell essential non-food consumer products, provided they do so in a way that protects the public and minimises the risk of COVID-19 spreading.

This has been further clarified with the update on the covid19.govt.nz website, which was issued today, Tuesday 31 March.Click here to see the update.

Based on this update, we are now also offering services to businesses who sell essential non-food consumer products within the requirements of this update. Please note the following important points relating to such services:

1.It is the responsibility of the shipper to ensure all Government requirements, including allCOVID-19 Level 4 requirements, are understood and complied with.

2.PBT is prioritizing medical and supermarket deliveries within our network, and therefore our normal service standards may not be achieved in all cases for essential non-food consumer products.

3.As previously communicated, we are operating a no-contact pickup and delivery procedure, including not collecting signatures on delivery. The manual capture of the receiver’s full name in place of a signature will become the agreed Proof of Delivery until further notice.

4.If your existing PBT Courier or PBT Transport rates are based on a distribution pattern where you usually send a limited amount of shipments to residential addresses we may need to review those rates while your distribution pattern is materially different than usual.

Please contact your usual PBT Account Manager or regular contact about our COVID-19 essential non-food services.

COVID-19 update - Thursday 26 March

Covid-19 Update Level 4 – Saturday deliveries

Due to restrictions and our ongoing need to comply with all requirements of the Level 4 lock-down, until further notice PBT will be unable to make Saturday deliveries.

We will, as always do all we can to ensure disruptions are minimised as far as possible through this challenging time and will work with all customers to make other suitable delivery arrangements where possible.

We trust you will understand our need to implement this and apologise for any inconvenience this may cause.

Once again, we thank you for your understanding and patience over this difficult period and for supporting us to keep our community safe. Please feel free to contact us, if you have any questions.

Ministry of Health phone number - For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453. For information any other information visit covid19.govt.nz

COVID-19 update - Wednesday 25 March

Covid-19 Update Level 4

We are now only a few short hours away from the Level 4 restrictions taking effect.

As an essential service provider, PBT has been working hard to ensure we are compliant with all requirements of the restrictions, to ensure our services operate as seamlessly as possible during this time.

We will continue to collect and deliver freight for businesses deemed to be essential services.

We would urge all customers to check if your business is deemed by the Government to be essential by visiting www.covid19.govt.nz

It is also important that customers check that the receiver of your freight is open and able to accept deliveries to avoid your consignment being set aside for the duration of the lockdown.

Please note that at this time while we are currently maintaining service standards, transit times may slip and we would ask for your understanding.

Once again, we thank you for your understanding and patience over this difficult period and for supporting us to keep our community safe. Please feel free to contact us, if you have any questions.

Ministry of Health phone number - For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453. For information any other information visit covid19.govt.nz

COVID-19 update from PBT - Tuesday 24 March

Yesterday the Government announced New Zealand would move to a Level 3 alert then to Level 4 from 11.59pm on Wednesday 25 March.

PBT is considered an essential service through both of these alert levels and will continue to provide delivery services to those businesses that are deemed by the Government to be “essential” for the duration of the Level 4 Alert. PBT will follow Government guidelines around which industries are considered essential.

At this stage, we are still offering our full range of services including courier deliveries to residential addresses using our no-contact procedures.

In order to protect our staff and customers only contracted PBT customers are allowed onto PBT Branch sites to pick up and deliver freight. No cash sales or cash sale pickups will be available at any PBT Branch.

Our call centres and customer services operations are experiencing unprecedented call volumes and we would ask for your patience and understanding during this difficult period.

We are doing our very best to ensure continuity of service through this challenging time and will continue to provide updates as new information comes to hand.

We thank you for your continued support and for supporting us to keep our community safe. Please feel free to contact us, if you have any questions.

Ministry of Health phone number - For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453.

COVID-19 update from PBT - Tuesday 17 March

The safety and wellbeing of our customers, suppliers and staff is our top priority. Given the recent developments regarding COVID-19 please note that PBT has implemented the following procedures, which are designed to give you confidence to continue to use our services in this new environment.

Effective from Tuesday 17 March 20, the following procedures apply to all PBT services:

Delivery of Signature required freight:

PBT drivers will remain two metres away from other people at all times. We will not take signatures; if you are there, we will ask you for your full name as received and proof of delivery. If not there at the time, we will leave you a card left, and return your freight to our depot.

Delivery of Non-Signature required freight:

PBT drivers will remain two metres away from other people at all times. We will not take signatures; if you are there, we will ask you for your full name as received and proof of delivery. If not there at the time, we will leave your freight in a safe place for when you return.

PBT Counter activity at branch level:

Our frontline counter staff come into contact with customers every day. All personnel will immediately adopt the MOH recommended two metre separation rule when engaging with customers. Any documents to be signed will be left in a suitable position to be completed. EFTPOS machines will be regularly sanitised.

In addition to these procedures, all PBT staff (including employees, Owner Drivers and Contractors) have been notified of the following:

- Strictly following the measures outlined by the Ministry of Health are the best way for everyone to protect themselves and each other.

- We have advised staff if they have recently been overseas, or knowingly been in contact with anyone who has recently returned from overseas, to contact their manager 24 hours before they plan to return to work to discuss their situation and agree their return to work approach.

- If any staff are feeling unwell, particularly flu like symptoms, it is important to stay home, and seek and follow medical advice if/when needed. In line with our standard HR policies, we require Medical Certificates to confirm people are fit to return to the workplace.

- We are supporting all staff to comply with the recommended social distancing and increase of hygiene procedures.

We understand that this is an unprecedented and evolving situation. As a business we are closely monitoring the situation and will do our best to ensure our network and services are as robust as possible, whilst being prepared to adapt to different scenarios. We trust this information gives you the confidence to continue to use our services during this period.

We would like to thank you for supporting us to keep people safe. Please feel free to contact us, if you have any questions.

Ministry of Health phone number - For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453

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Have you received a Card Left?

You can now book a re-direct, redelivery or a collection online. Click on the Card Left icon on the E-services panel and follow the steps.

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PBT website may be affected Friday 14 February 5.00pm to Saturday 15 February 11.59pm

The PBT website may be affected by maintenance Friday 14 February 5.00pm to Saturday 15 February 11.59pm.

We apologise for any inconvenience this may cause.

If you need to book freight pickups or order tickets during this time please contact PBT 0800 367728

Phone lines down

Happy New Year

PBT would like to wish everyone a Happy New Year and we look forward to working with you in 2020.

PBT Holiday Trading Hours

All PBT branches will be closed on the following days:

Christmas day – Wednesday 25 December

Boxing day – Thursday 26 December

New Years day – Wednesday 1 January

New Years day holiday – Thursday 2 January

Branches will be operating normal hours on all other trading days, check out our locations{hyperlink to locations page} page to see your local branch hours.

PBT Blenheim

PBT is excited to announce the appointment of MD Freighting as our Blenheim and Marlborough regional agent, with effect from 24th November 2019.This change will help PBT to strengthen its pickup & delivery network and services throughout the Marlborough region.

As a locally owned and operated business, MD Freighting has significant knowledge of the unique express freight and courier requirements of customers in this important region. PBT has a long standing relationship with MD Freighting, who were originally founded over 25 years ago and acquired by current owner-operator Patrick North in 2010.

For PBT customers it will be very much business as usual with all pickups, deliveries and Linehaul services remaining unchanged. Likewise, there will be no change to any invoicing or primary contact details.

Working together with the PBT Nelson branch, we are confident PBT has the right network scale and unique range of national express freight services to meet your requirements across the top of the South Island.

PBT Auckland Power outage

Power is back on and all systems are back to running as normal. Business as usual from here. Thanks for your patience.

PBT Auckland's power will be out from 11 am to 1 pm today, as we switch from the generator back to mains

We will be back online as soon as possible, and will update you once completed. The Auckland phone lines will be diverted to our other branches to help with any queries.

PBT Auckland power restored

The power was restored this morning at 06.30am. However, PBT were able to source and use a generator for some periods during the night.

Freight will be delivered today, however, please expect delays in the lower North Island and South Island deliveries. The team are working to recover the time lost.

If you are unable to track your deliveries please contact customer services or your account manager.

Thank you for your continued patience.

Update from Met Service for Snow

Lewis Pass (SH7) – up to 12cm Arthurs’s Pass (SH73) – up to 50cm Porters Pass (SH73) – up to 40cm Haast Pass (SH6) – up to 2cm Lindis Pass (SH8) – up to 12cm Further snow showers are expected after this time. Pls be safe out there

Road closures

SH7 - Hanmer turnoff to Springs Junction
(Lewis Pass)
ROAD OPEN
Due to snow and ice, caution is advised

SH7 - Springs Junction to Reefton
ROAD OPEN

SH73 - Arthurs Pass to Otira
ROAD OPEN
Chains essential - Closed to towing vehicles

Latest Information on Picton Wharf Ferry delays

PBT Wellington power outage

PBT Wellington is experiencing a power outage and is currently offline. This may cause service disruptions.

We will keep you updated with information as it develops.

Colour your day

One week on from the tragic events that took place in Christchurch on Friday 15 March, PBT will be participating in the Christchurch Foundations fundraising initiative called ‘Colour your day’.

The ‘Colour your day’ movement will take place Friday 22 March and is designed to lift New Zealand’s spirits following these tragic events, with all funds raised being donated to the ‘Our People, Our City’ fund which will be used by the Christchurch Foundation to support the families and Muslim communities that have been affected by the tragic event.

Please don’t be concerned, if one of our team members is dressed in bright colourful clothing this Friday as we are encouraging all of our team to unite and participate in this event.

This is a great opportunity for New Zealand to connect, share and support one another during what has been a difficult time.

PBT Christchurch services

Christchurch is back to standard service times

Thanks to our teams and especially our Christchurch branch for their hard work, attitudes and support.

Kia Kaha.

Kaikoura Coast road and rail

Kaikoura Coast road open Thursday 29th November

There may still be delays as they continue road works and remove scaffolding that holds up rock fall netting

Wednesday 28th November - There has been a large slip north of Ohau point and SH1 Coast road has been closed south bound at Blenheim and north bound at Waipara.

Please be careful on the roads in this unpredictable weather, and bear with us while we work with these conditions.

We will keep you updated as it progresses.

Earthquake surcharge update

Firstly, we would like to thank you for your continued support, while we have worked with the conditions on SH1 via Kaikoura coast.

We are pleased to advise you that by continuously monitoring the conditions, we have been able to review our Earthquake Surcharge once again.

As a result, PBT’s Earthquake Surcharge will be completely removed effective Thursday 1 November.

We would also like to thank, all of our contractors and team who have maintained excellent service to the South Island throughout this period.

If you have any questions regarding this letter, please do not hesitate to contact your Account Manager.

***Update SH1 Plimmerton Road Closed Due to serious Truck crash

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2018 New Zealand ShakeOut

As a socially responsible, and safety conscious business, PBT will be participating in the 2018 New Zealand ShakeOut at 9.30am on Thursday 18 October 2018.

PBT will be incorporating site evacuations with the National ShakeOut this year,  which unfortunately is likely to result in our call centers throughout New Zealand being unavailable for up to 20minutes on Thursday 18 October 2018 from 9.25am to 9.45am.

PBT would like to apologise in advance for any inconvenience and disruption this may cause our valued customers, the team will be working hard to ensure any disruption is kept to an absolute minimum.

For more information on the 2018 New Zealand ShakeOut, check out www.shakeout.govt.nz.

 

Earthquake surcharge update

We are pleased to advise you that by continuously monitoring SH1 via Kaikoura we have been able to review our Earthquake Surcharge once again. There is still ongoing weather related incidents and road works, causing some delays and closures. Pre-earthquake trip-times still remain unachievable, and the alternative route via Lewis Pass continues to be frequently used.

As a result, PBT’s Earthquake Surcharge will be reduced from the original $40.00 per tonne/$20 per m3 to $20.00 per tonne/$10 per m3 (minimum charge of $4.00), effective from Monday 10th September.

We will continue to monitor trip-times and route options and will update you as further operating improvements become consistently achievable.

If you have any questions regarding this letter, please do not hesitate to contact your Account Manager.

Auckland Regional Fuel Tax

As you may be aware, the legislative framework required to allow for a regional fuel tax in the Auckland region was finalised later yesterday. As a result, an Auckland Regional Fuel Tax (ARFT) of 10 cents per litre (excl. GST) will be introduced from this Sunday, 1st July 2018.

Over the coming weeks we will work to understand how the ARFT impacts our cost base and determine the most appropriate way to pass this tax onto our customers. Once we have done that, we will communicate directly with you, ensuring we provide you at least 2 weeks’ notice before passing this tax onto you.

Prior to then if you have any questions, please contact your account manager.

Waterman Capital invests alongside Peter Baker in PBT's future

Peter Baker will remain closely involved with the business as a significant shareholder. Peter will also remain on the PBT Board as a non-executive director, alongside existing director Chris Western as independent chairman. Peter and Chris’ continued involvement in the business is an important aspect of the change in shareholding. Dave Lovegrove has been appointed as the new CEO of PBT. Dave was previously CEO of Waterman investee company, Express Logistics, and more recently has worked as a Regional Director for the Australia - New Zealand and South East Asia global forwarding operations of Toll Group. Everyone within the PBT family remains committed to continuing to provide you with the highest level of service. We look forward to continuing to offer the market fast, convenient and trouble free national freight, courier and bulk movements. The investment by Waterman will support our ongoing investment in people, technology and customer service in order to meet the growing breadth and complexity of future supply chain demands. If you have any questions relating to these changes, please talk to your local PBT Account Manager or Branch Manager.

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